Delivering an Excellent Service for Disabled Customers (v2)

Content
9 modules

Instructor
Activity Alliance

Price
£10.00

Description

 

 

 

 

 

 

 

 

 

 

Cost: £10 (+VAT) - Discounts available.

As an individual or team manager who works in a customer-facing environment, you will be aware of the importance of providing excellent customer service. This eLearning resource is designed to assist you and your staff in tailoring your skills for disabled customers and customers with long term health conditions.

The training explores inclusive customer service, perceptions of disability, effective communication, legislation and much more to ensure you can play your part in creating a welcoming environment for disabled people.

This course has been created by Activity Alliance, a national charity who lead the way in supporting accessible physical activity and in increasing active participation amongst disabled people.

 

Course Description

Delivering an Excellent Service for Disabled Customers raises awareness and provides practical advice to create welcoming and accessible leisure environments. The training focuses on improving skills, knowledge and confidence in delivering excellent customer service to disabled people and people with long term health conditions. 

 

 

 

 

 

 

 

 

 

 

 

Who is it for?

Aimed at all levels the course will be particularly useful for leisure centre based individuals who interact directly with members of the public including customer service advisors, catering and support staff, fitness assistants, membership advisors, activity or class leaders and leisure centre managers, amongst many others. 

 

What’s covered?

  • Perceptions of disability
  • Legislation and reasonable adjustments
  • Effective communication
  • Good practice for serving people with specific impairments and health conditions
  • Creating a welcoming and accessible environment
  • Inclusive customer service

 

Why do it?

  • Thought provoking tips and advice
  • Addresses common fears and misconceptions around disability
  • Interactive online training
  • No prior knowledge or experience required
  • Completed at own pace
  • Cost effective delivery method

 

 

 

 

 

 

 

 

 

 

 

Discounts

The following discounts are available for multiple course purchases:

Minimum of 20 courses = 20% discount (equivalent to £8 + VAT per course)

Minimum of 50 courses = 30% discount (equivalent to £7 + VAT per course)

Minimum of 100 courses = 40% discount (equivalent to £6 + VAT per course)

For purchases of 20 or more courses please contact Activity Alliance on 01509 227750 or email info@activityalliance.org.uk to receive your discount code.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards. If you would like to pay by BACs transfer or by invoice please contact Activity Alliance on 01509 227750 or email info@activityalliance.org.uk.

For purchases of 20 or more courses please contact Activity Alliance on 01509 227750 or email info@activityalliance.org.uk to receive your discount code.

 

Technical requirements and recommendations

We recommend using the latest versions of either Google Chrome, Microsoft Edge, Firefox or Safari (MacOS) as the web browser to run the course. If you need to use Internet Explorer (not recommended), it must be version 8 or later and you must have the latest version of Adobe Flash installed.

We recommend the following requirements when viewing the content from a mobile device:

  • Apple iOS – Safari browser or Google Chrome in Apple iOS10 or later on iPhone or iPad.
  • Google Android – Google Chrome browser in Android OS 4.4 and later.

This course contains voiceover and video content, and therefore requires either headphones or speakers.

Certificate

By completing/passing this course, you will attain the certificate Delivering an Excellent Service for Disabled Customers Version 2

1
Section 1 Inclusive customer service
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Section 2 Perceptions of disability
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Section 3 Legislation and reasonable adjustments
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Section 4 Effective communication
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Section 5 Good practice for serving people with specific impairments and health
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Section 6 Creating a welcoming and accessible environment
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Section 7 Course wrap-up
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Training Evaluation
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End of course quiz
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