Delivering an Excellent Service for Disabled Customers
The English Federation of Disability Sport (EFDS) is a national charity which supports organisations to enhance their work with disabled people to make active lives possible. We do this by enabling organisations to support disabled individuals to be and stay active. Our work is centred on research and insight with disabled people as well as our engagement with disability, sports and leisure activity providers.
EFDS supports a wide range of people, including leisure facilities, local and national organisations to include disabled people more effectively. Working with a variety of partners we provide insight, training, inclusion programmes and resources. We use our knowledge and expertise to help others deliver more inclusive and accessible programmes. Find out more on our About Us pages too.
Attitudes towards disabled people have been identified as one of the most important determinants of an inclusive and accessible facility. The impact of good customer service can be the difference between an individual choosing to take part in regular activity or not. EFDS have therefore created the ‘Delivering an Excellent Service to Disabled Customers’ elearning course to ensure that all members of the workforce have a positive attitude and approach towards inclusion.
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